Privacy Policy
How J&M Platinum Transports handles the information you share with us.
Last updated: August 7, 2026
J&M Platinum Transports LLC ("we," "us," or "our") operates this website and provides towing, roadside assistance, mobile tire service, recovery, repossession, junk removal and freight transport services from Henderson, North Carolina. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.
Information we collect
We only collect information you choose to give us when you contact us about a job. This may include:
- Your name and contact details (phone number, email address and the service location)
- Details about your vehicle, your load or the service you are requesting
- The content of phone calls and emails you have with us
This website has no contact form, no account signup and no online payment. We do not sell personal information, and we do not run third-party advertising trackers on this site.
How we use your information
We use the information you provide to:
- Respond to your request and send the right truck and equipment for the job
- Reach you at your location and complete the service
- Communicate with you about your service by phone or email
- Provide quotes, receipts and documentation for insurance or business records
- Keep records required to operate a registered motor carrier and meet legal obligations
How we share information
We share your information only as needed to run our business, and never for unrelated marketing:
- With trusted service providers (for example, our phone and email providers) who process information on our behalf and are bound to protect it
- With your insurer, repair shop, or another party when you ask us to send your vehicle or paperwork there
- With a lienholder or their authorised agent where we have been instructed to carry out a recovery on their behalf
- When required by law, regulation, legal process, or to protect our rights, safety, or property
Cookies and analytics
This site does not set advertising or tracking cookies. Our hosting provider may record standard server request logs (for example, IP address, browser type and the page requested) for security and reliability purposes.
Data retention
We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, including the record-keeping requirements that apply to a registered motor carrier. After that it is deleted or de-identified.
Your choices
You can ask us to update or delete the information we hold about you at any time. To make a request, call us at the number below or email [email protected].
Security
We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your data.
Children’s privacy
This site and our services are intended for adults. We do not knowingly collect information from children under 13.
SMS / Text Messaging and Your Consent
How you opt in. You consent to receive text messages from J&M Platinum Transports LLC when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (919) 892-5278. Consent to receive text messages is not a condition of purchasing any goods or services.
What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.
Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.
How you opt out. You can cancel at any time by replying STOP to (919) 892-5278. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile Information and Information Sharing
This section applies to the mobile number and text-messaging consent described above.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can stop messages at any time by replying STOP to (919) 892-5278, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.
Your Rights and Choices
You control the information you share with us. At any time you may:
- Unsubscribe from text messages — reply STOP to (919) 892-5278 and we will stop texting that number.
- Unsubscribe from email — use the unsubscribe link in any email, or contact us.
- Access the personal information we hold about you.
- Update or correct anything that is out of date or wrong.
- Delete your information, where we are not required to keep it.
- Object to or restrict how we use it, and ask us not to sell or share it — we do not sell personal information.
To make any of these requests, contact us using the details at the end of this policy. We will not discriminate against you for exercising these rights, and we will respond within the time the law allows. Depending on where you live you may have additional rights under state or national privacy law, and we will honor them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.
Support and Contact Information
Questions about this Privacy Policy, our services, or our text messaging program? Reach J&M Platinum Transports LLC here:
- Business name: J&M Platinum Transports LLC
- Phone: (919) 892-5278
- Email: jhawkins@jmplatinumtransports.com
- Mailing address: 238 Belmont Dr, Henderson, NC 27536
- Text messaging help: reply HELP to any message from us
- Stop text messages: reply STOP to (919) 892-5278